The Production Planning Assistant is responsible for ensuring the accurate and timely delivery of customer work orders, and providing clients with a positive customer experience through effective production within the customer order process. The customer order process involves the input and processing of leads, the input of customer purchase orders and the creation, scheduling and processing of client work orders. This includes providing estimated completion dates, conferring with department supervisors to determine progress of work, and recording and disseminating information on change orders. This position is responsible primarily for the production and delivery of customer work orders, but may at times be requested to assist in inventory production planning and administration. POSITION DUTIES AND RESPONSIBILTIES:
Order entry and Order Processing tasks:
- Support the sales team and lab operations by reviewing submitted work order requirements, creating, shipping, and closing custom work orders by following standard operating procedures
- Communicate and update sales team throughout the lab work order process to ensure all customer orders are accurate and done in a timely manner
- Assist in quality control review of all work orders to ensure the client’s expectations/requirements are met. This will include, but not limited to, review of H&E images, STMR/FTMR values, RIN scores, etc.
- Enter all customer purchase orders into ACCPAC for XpressBANK (XB) & Procure (PC) orders
- Review work order requirements, create shipping documentation, review and schedule shipments for outgoing XB orders and close completed work orders.
- Create work order, lab instructions and shipping documentation for all ProCURE orders that require lab processing
- Ensure completeness and accuracy of clinical data specially requested by clients (e.g. for custom orders). Ensure timeliness of delivery of clinical data by working with Strategic Alliances. Provide clinical data to clients when available for Fresh tissue and other ProCURE orders.
- Answer all order processing directed phone calls
- Answer BD “order” related questions – post receipt of Purchase Order.
- Manages Backorder process for order fulfillment
Ecommerce:
- Enter PO/credit card info into ACCPAC and create order requisition for processing orders
- Communicate order status with e-commerce customers.
Order administrative tasks:
- Metrics – PO/order tracking for assigned territories (see territories below)
- Metrics-monthly order error tracking
- Assist with document management
- Assist with departmental improvements
- Other duties as assigned
MINIMUM EXPERIENCE AND/OR EDUCATION REQUIRED:
- B.S. Science (Biology or related field)
- Minimum 1 year production lab experience
- Experience with Lean, Six Sigma
- Proficient in Microsoft Office (Excel, Outlook, Word)
PERSONAL ATTRIBUTES:
- Excellent written and verbal communication skills
- Interpersonal skills
- Excellent organizational skills
- Attention to detail
- Problem solving skills
PHYSCIAL DEMANDS:
- Will require physical interaction with human tissues
- Some work in liquid nitrogen vapor phase freezers (-180º Celsius)
WORKING CONDITIONS:
- Occasionally required to work evenings, weekends
- Pleasant working environment
Please send your resume and cover letter including current remuneration to: hr@asterand.com.
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