Manage Technical Support operations and personnel, lead future development, enhancements and maintenance of call management/tracking systems and operating procedures.
Duties and Responsibilities:
- Manage and supervise the daily activities of the Technical Support function, to include training, coaching, organizing, planning, and staffing operations
- Inc. to continually increase customer satisfaction
- Maintain liaison with all Secure-24’s division operations and services to keep abreast of policy and procedural changes; develop and review procedures for Technical Support operating/procedure manuals
- Direct system and operations support relative to the maintenance and enhancement of Technical Support operating systems; serve as a liaison to outside vendor of operational systems
- Observe and measure organizational performance against customer requirements and recommend modifications to existing systems or development of new systems and Secure-24 support services
- Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions
- Perform other related duties incidental to the work described herein
Background Required:
- Requires a 4 year degree and 2-4 years relevant experience, or equivalent
- Outstanding communication skills
- Ability to manage and motivate staff
- Technical Skills required: Windows 2003, Windows XP, TCP/IP, SMTP, SNMP, Microsoft Office
- Analytic ability to diagnose problems and ability to work independently to correct the difficulties
To Apply:
To apply for this job, please send us your resume and references to hr@secure-24.com. Please include the job title in the subject line. |
